Health and wellness practices will no longer be a nice-to-have in a post-COVID-19 world. All travelers will expect higher standards to ensure their well-being, and digital tools will enable and expand existing “no touch” options.
This means that Travel Agents have to reevaluate what the competitive landscape might look like post-recovery.
While the timeline is hard to predict, Travel Agents in the position to do so need to take steps now to be ready to gain market share, enter new markets, and offer new products.
Having said that, it is very obvious with the following reasons that the Travel Market Share will shift towards "Travel Agents". !!
Travel Agents - Relationship with Travelers
Unlike Online Travel Aps (OTA) - Travel Agents Business completely relies on the relationship between them (Travel Agents) & Travelers and this is one of the major reason that "Travel Agents will ensure every safety measures post covid" before conducting a trip/tour. These relationships often remains for a lifetime.
Consensual & Not Commercial
Post Covid - OTA might pitch for the destinations that commercially benefits them whereas Travel Agents will only suggest & recommend the destinations which are safe for a Tour.
For a Travel Agent - Relationship is more important than money as mentioned above.
Travel agents will make travel less stressful.
All of us want a trouble free safe vacation when booking a vacation, destination wedding or honeymoon. Hassle free vacations ensure that they have special memories in one’s lifetime all the way through. A travel agent is vital in planning these special memories as they do the necessary plannings.
They save you money…
Travel professionals many a times have special discount codes and promotions schemes going. And therein often, you can save an additional amount or provide clients with a dining or spa credit that wouldn’t be available when booking through an OTA.
…and time.
Travel advisors create a custom itinerary, pulling together flights, transfers, accommodation, tours, visits, meals and exclusive visits based on your preferences—so you can spend your time on other things. On OTA, on the other hand, you invest a lot of time looking at several different travel sites which is often exhausting.
Never charge hidden fees & advocate on your behalf.
Many agents don’t charge fees at all, and those who do are up-front about the cost. They do all the follow ups on your behalf with the Airlines, Hotels, Car Rental company etc.
They will provide much more personalized attention.
Travel Agents provide a one-size-fits-all service, not taking into account the numerous variables that are in play. Travel advisors tailor their services to their clients’ individual needs.
Despite all the websites, clients by the truckload are desperate for a real human voice on the phone.They are clamoring for truly dedicated, genuine customer service and someone willing and eager to sell them what they want, People readily buy from those ready to sell. Really taking care of your clients automatically takes care of your travel requirements.
24/7.
Travel agents are on call 24 hours a day, seven days a week. They’re there with you throughout the booking process and follow up afterward. On the other hand, contacting a customer service of an airlines etc often means wading through a chain of people.
Experienced & Specialists.
Agents have a personal understanding of your interests and insight into a specific destinations and segments of travel, like Only Women Tours, Award Events, LGBT Tours or destination weddings. A good travel agent spends time getting to know the customer and so can make recommendations tailored to what you want to do.
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